We’re looking for a new team member to take good care of our Bullet League community! Working as Funday Factory’s Community & Support Assistant, you’ll become the frontline of our communication with our players, and as such play a vital role in the success of our business.
The Community & Support Assistant position is part time (approx 10 hours per week) and is based at our office in the heart of Aarhus.
As a Community & Support Assistant, you’ll collaborate with our Product Manager, and together you will prioritise issues and diplomatically handle all sorts of matters whilst ensuring that the team is always informed of our players’ experience and feedback.
You will be responsible for responding to, and managing incoming player queries as well as be our front line voice in our discord community. You'll work closely with an established team of volunteers on various channels. You'll work on expanding our presence in our community-facing platforms like Reddit, Discord, Instagram and Twitter by managing the existing team of moderators and actively surveying for new moderators, and planning new content to share there.
Most importantly, we are looking for someone who loves to play games - ideally on mobile platforms - and know the value of personal, high quality player support and community building.
You must have a keen eye for detail, great work ethics and the ability to work in a fast-paced, team-oriented environment. Once you’re well-established in your position and the tasks, we offer flexible working hours.
Core Skills & Experience:
- Interest in mobile games
- Excellent English verbal and written communication skills
- Ability to empathise with the needs of game players
- Ability to be flexible with regards to weekly working hours
- Experience with Discord as a user is a plus
- Experience with similar customer support functions is a plus
If you recognise yourself in the above description, you are very likely our new colleague! So send us your application and CV ASAP: We’re eager to hear from you and invite you in for a cup of coffee! Or tea. We’re flexible like that.
Who we are:
Funday Factory is an experienced games studio based in the heart of Aarhus trusted by partners within toys, publishing and broadcasting. We help partners and clients create digital play experiences for mobile platforms that engage audiences around the world.
At Funday Factory, we go to work to produce the greatest games of the highest possible quality - always with our users in the driver's seat. But that’s only half the reason. We go to work to have fun. A lot of fun.
As part of the Funday Factory, you will join a team of 40 talented and impassioned colleagues. And if you like informal environments filled with creative and technical expertise - and where slippers, lava lamps and Star Wars t-shirts are much more common than suits and ties, you’ll fit right in.